Creating Your Epic Pass Account

HEAD OF HOUSEHOLD- Must be the person and their email who you identified as the main contact when purchasing your pass.

Please note that any changes to account information for the household can ONLY be made by the individual listed as “Head of Household (HOH)”. If you are not the Head of Household (HOH), you will only be able to complete these items for your own pass. You will NOT be able to complete for other members of the household.

To complete the Pass Account creation process, you will need to have the Head of Household’s name, date of birth, and email address.

• Click on this link to create your account.

Ensure that “Don’t Have a Pass” is selected under Account Type. The information you enter must be the information of the guest designated as “Head of Household”. You will need the Head of Household’s email address, first and last name, and date of birth. 

From here, you will need to sign the Release of Liability and upload a photo.

Review all mailing, email, and phone number details first to ensure they are accurate.

Click on “View action” on the red “Alert” bar and click on each required action to complete it. The first action will direct you to your profile, where you can upload your photo and sign the Release of Liability waiver.

To sign your Release of Liability waiver, select “Complete Release”. You then see the screen below. Read the Release of Liability by using the scroll bar to the right of the form and select “I agree”. This is required to use your pass on the mountain. The Head of Household can sign the Release of Liability waivers on behalf of their household members. If a household member is a minor, only the Head of Household (HOH) can sign the waiver on their behalf.

Upload a Photo to Your Account

Click on the “Upload a Photo”, like in the example below.

Follow the requirements closely for the photo to be approved. (Similar to a driver’s license or passport, photo images that do not meet the requirements will be rejected.) The preferred format is JPEG, less than 1MB, 400 x 400 pixels. Photos will be rejected if the photo resolution is too small, if you are wearing glasses or a hat, or if your face is less than 50% of the photo area. Once you have uploaded the photo, the status will change from

“Missing” to “Pending”. After the photo is approved, the status will change to “Approved,” and you will see the

photo in your account. Please note that it can take up to one week for your photo to be approved.

Important: if you already have a photo on your account, it can only be changed in person at a ticket window or pass office with additional photo ID verification, as pass products are non-transferable.

A photo on file or an approved photo will trigger your pass to be mailed to you. If you do not receive your pass, check with your travel advisor (up to 6 weeks after photo approval). Please note that your household’s passes may arrive in multiple packages. If you do not receive your pass, you can either pick it up at one of the Vail Resorts pass offices (not partner resorts) or download the MyEpic app to activate Mobile Pass and use your phone as your pass. For more details, see here.

Can’t Find your Pass/Searching for a Duplicate Account

If you have a current active pass, but don’t see it in your account, you can search for a duplicate account. At the top of your profile, click on the “Passes” page, as shown in the example below.