How to Activate Your Epic Pass
1. For activating Epic Pass products including Epic Pass, Epic Local, and Epic Day passes, visit epicpass.com. Whistler Blackcomb Day Pass holders can visit either www.epicpass.com or www.whistlerblackcomb.com. Sign into your account using your email and password to activate your pass prior to visiting the resort.
2. After logging in, hover over “Hi, Guest Name” on the main page header, and select “My Epic Account”.
3. Review all mailing, email, and phone number details first to ensure they are accurate.
Click on “View action” on the red “Alert” bar and click on each required action to complete them. The first action will bring you to your profile to upload your photo and sign your Release of Liability waiver.
To sign your Release of Liability waiver, select “Complete Release”. You then see the screen below. Read the Release of Liability by using the scroll bar to the right of the form and select “I agree”. This is required to use your pass on the mountain. The Head of Household can sign the Release of Liability waivers for their household members. If a household member is a minor, only the HOH can sign the waiver on their behalf.
Upload a Photo to Your Account
Click on the “Upload a Photo”, like in the example below.
Follow requirements closely for the photo to be approved (similar to a driver’s license or passport, photo images not meeting the requirements will be rejected). The preferred format is JPEG, less than 1MB, 400 x 400 pixels. Photos will be rejected if the photo resolution is too small, if you are wearing glasses or a hat, or if your face is less than 50% of the photo area. Once you have uploaded the photo, the status will change from “Missing” to “Pending”. After the photo is approved, the status will change to “Approved” and you will see the photo in your account. Please note that it can take up to one week for your photo to be approved.
Important: if you already have a photo on your account, it can only be changed in person at a ticket window or pass office with additional photo ID verification, as pass products are non-transferable.
A photo on file or an approved photo will trigger your pass to be mailed to you. If you do not receive your pass, check with your travel advisor (up to 6 weeks after photo approval). Please note that your household’s passes may arrive in multiple packages. If you do not receive your pass, you can either pick it up at one of the Vail Resorts pass offices (not partner resorts) or download the MyEpic app to activate Mobile Pass and use your phone as your pass, more details here.
4. Can’t Find your Pass/Searching for a Duplicate Account
If you have a current active pass, but don’t see it in your account, you can search for a duplicate account.
At the top of your profile, click on the “Passes” page, as per the below example.
Click on “Search for Account” in the box, example below.
Fill in the information required and click “Find Account”. Contact your travel advisor for your Vail Resorts’ issued pass purchase Confirmation Number if you do not have it.
If a duplicate account is found, you will receive the pop-up below and will receive an email with log in information. Be sure to check your spam folder.
5. If there are household members missing from your account.
Scroll to the bottom of the Profile page, and click on ADD HOUSEHOLD MEMBER and complete the required fields for the system to search for the missing pass holders, screenshot below.
For questions or assistance with the pass activation process contact Vail Resorts at +1-970-754-0005, USA Mountain Time Zone 9 AM-5 PM, or utilize the Live Chat/Need Help? tool on Epicpass.com or WhistlerBlackcomb.com.
